MailWizz EMA support ticketing system
Important: This extension is compatible only with MailWizz 2.x. If you are still using MailWizz 1.x, you can still purchase a license for this extension and contact us to provide you the extension compatible with MailWizz 1.x.
This extension adds a simple and powerful support ticket system for youMailWizz EMAPower application!
FEATURES
- Support work order and work order reply management - Support work order department management- Support ticket priority management
- Ability to decide whether to support only certain customer segments
- Assign users to departments for a fine-grained notification system
- Allow users to create customer support cards
- Allow customers to create support cards
- Allows customers to rate user responses to tickets and the timeframe in which they are allowed to do so
- Email notifications to users and customers when a new ticket is created or a new response is added
- Automatically close inactive support cards after a specified period
- Automatically assign users to support tickets so two users don't answer the same ticket at the same time
- Ability for users/customers to close tickets when leaving a reply
- Smooth integration with Mailwizz transactional email functionality
Install in a few easy steps
- Login in your backendMailWizz EMAPower the website and navigate to the extension menu.- Click the Upload button and select Extended Archive and Upload.
- Enable the extension and click on its title to go to the extension page where you can enter your details.
Configure the extension (after the above steps)
When the extension is enabled, a new menu item appears in the left sidebar, "Support Tickets".Click on the menu item, then the Settings submenu, and you'll be taken to the extension settings page.
REQUIREMENTS
Mailwizz EMA >= 1.3.4.5Changelog and upgrades
Check out the _info folder in the archive.Contents
Support tickets system for MailWizz EMA [Free Download]
Support tickets system for MailWizz EMA [Nulled]
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