Support Ticket Management System for WordPress

Free Download Support Ticket Management System v1.9 for WordPress

Byadmin

Download Support Ticket Management from here >>>

Transform your WordPress into a full-featured support ticket help management system and support your customers like a pro.

Plugin demo:

Front-end demo:Click here for a front-end demo
Customer Account:- Username:clientpassword:demo
Proxy Account: – Username:agentpassword:demo

バックエンドデモ：Click here for a backend demo
Backend Account: – Username:demopassword:demo

Features:

Advanced ticket management

Manage customer support requests like a pro with this ticket management system. The plugin is built in a way that any company, big or small, can use it.

Create unlimited proxy accounts

Create an unlimited number of agents, agent administrators, and agent groups without any limitations and additional fees. No need to pay for all the expensive help desk services per agent.

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Graphically represent all reports and data and analyze your services like a pro. Various statistics about tickets, agents, groups, feedback, ratings, customers, and more.It can be viewed graphically using this plugin.

Create an agent group

Manage your agents by creating agent groups. Agent groups can be mapped with ticket topics. Tickets can be assigned to agent groups or group administrators for easier ticket assignment.Group different departments and map them to ticket topics for faster and easier ticket processing. You can do more with this feature.

User feedback module

Once the ticket is resolved, you can send an email to your users requesting feedback on the support received. Users can leave ratings and feedback comments.

Email notification

Various email notifications are sent directly from the plugin at various stages of the ticket. Email notifications are sent to both site administrators and ticket creators at various points of interaction.All outgoing emails can be configured from the plugin settings panel.

Automatically assign agents

You can automatically assign agents as soon as a ticket is created, saving you a lot of time and hassle.Agents can be automatically assigned using various methods based on your company or product requirements.You can choose to assign the ticket to any agent, agent group, agent admin or group admin as needed.You can even assign tickets in a round-robin order, or assign tickets to the agent with the fewest votes. In this way, you can easily and equally distribute work among agents.You can even map ticket topics with agent groups and assign based on the selected ticket topic. This feature can also make your life easier when it comes to managing tickets.

User login and registration module

Any user can use this module to register, log in and reset passwords from your website. Complete proper email verification before activating user accounts.Both customers or agents can manage their work orders after logging in onsite.

Multi-level ticket topic management

All tickets created are categorized by topic. You can create topics in a multi-level hierarchy. Topics can be mapped with agent groups, helping to automatically assign tickets based on topics.

Mapping agent groups and ticket topics

Map ticket topics to agent groups and automatically assign tickets to agent groups based on the selected ticket topic. This helps assign tickets to your agents quickly and accurately.You can manage and save a lot of time and hassle with this module.

Multilingual-translation ready

This plugin can be translated into any language. Correct translation files in . Baohe. The mo format is included in the package. You can translate the plugin into any language you want.

Multisite compatible

This plugin is multisite compatible. It can be installed individually on each site on a multisite network.

Ticket listing and sorting

The Ticket List module helps to view all tickets in detail in one place. Tickets can be sorted in ascending and descending order based on individual columns.

Customer can reply directly from his/her email account

Your customers can reply to tickets directly from the email itself without visiting the website. Ticket comments/responses can be done from the website as well as email.IMAP settings are configured in this plugin and replies can be fetched from your email account. Additionally, email attachments and comments can be fetched and stored on your website.

Automatically close a ticket

Resolved tickets can be automatically marked as closed after a certain amount of time. The time can be configured from the plugin settings panel.

常见问题模块

A built-in FAQ (Frequently Asked Questions) module is integrated into this plugin.You can create questions and answers related to your product or website and display them to any visitor on your website.If a user cannot find the correct answer he/she is looking for from this FAQ section, then he/she can create a new request on your website to request support.

Various user roles

Various user roles are integrated in this plugin for better classification and user management. Client, Agent, Agent Administrator are different user roles that can be assigned to users.Proxy group administrators can also manage proxy groups after they are created.

IMAP integration

The plugin also has the ability to receive email replies as ticket comments. Means the ticket creator can reply to the email and store it as a comment in the system.You can securely configure your email account IMAP settings in this plugin.

Detailed documentation

Very complete and detailed documentation is included in the package. All functions and steps come with appropriate screenshots. If you have any questions, you can always access the documentation.

Timely and professional support

We provide professional and quality customer support through this plugin. You can always contact us for any further enquiries.

Updates:

Version 1.4 – 16th Aug 2021

  • UPDATE: Removed unused code.
  • UPDATE: Replaced .click() events with .on() events.
  • UPDATE: WordPress 5.8.x compatible

Version 1.3 – 06th March 2021

  • UPDATE: ACTIVATIONLINK placeholder replaced with VERIFICATIONLINK in plugin options panel.
  • UPDATE: Fixed email settings tab save settings issue.
  • UPDATE: WordPress 5.6.x compatible

Version 1.2 – 09th June 2019

  • UPDATE: Made ticket list page responsive.
  • UPDATE: Made ticket view page responsive.
  • UPDATE: Minified plugin css file for faster loading
  • UPDATE: Made plugin css mobile responsive.
  • UPDATE: WordPress 5.2.x compatible

Version 1.1 – 03rd June 2018

  • UPDATE: Under tickets > meta box – disabled developer mode
  • SOLVED: Login Form always displayed on top of page issue
  • SOLVED: Menu disappearing issue on support ticket settings tab in admin panel
  • UPDATE: Multisite compatibility tested on a network
  • UPDATE: Demo content file to create pages with all shortcodes generated again.

Version 1.0 – Initial Release – 20 May 18

Support Ticket Management System for WordPress [Free Download]
Support Ticket Management System for WordPress [Nulled]

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