しかし、RLを好む：http://support-demo.ultimatefosters.com

New Version 1.2 released June 15, 2021

Perfect Support ticketing system(or Service Desksistema de billetes)& file management system

Support/Help Desk Ticketing System

The system helps one/multiple support agents communicate with customers easily, keep details of all communications, maintain complete customer details and more.

A support system is essential for any company that sells products or services.

Document/Knowledge Management System:

With a knowledge/documentation system, companies can easily publish complete documentation related to one or more products.

Documents can be easily added, deleted or modified as needed.Additionally, clients can easily search for their queries in documents, share documents with others, agents can share documents with clients, and more.

This type of system helps reduce tickets.

Features:

The system provides the complete feature set required for a help desk. Check all the following features:

Tickets:

1. public/private tickets
2. Ticket priority with colored labels for easy understanding
3. Select product in work order
4. Product Licensing and Support Verification (Integrated with Codecanyon and WooCommerce Licensing)
5. Ticket subject, description and other details.
6. Configurable instructions before invoicing

Support/Technical Agent:

1. Unlimited super administrators
2. Unlimited proxies
3. Assign agents to specific products
4. Polling automatically assigns tickets to agents

Integration:

License and support duration verification is done with Envato (all marketplaces) and WooCommerce licensing plugins.

1. Envato (all markets)
2. Woo Software License
3. EDD (coming soon)

Canned response:

Canned responses are predetermined responses to frequently asked questions. As a support, canned responses to frequently asked questions save a lot of typing time and effort.

1. Add one or more canned responses
2. Responsive with merged/dynamic tags
3. Private Canned Reply

Notification:

1. Email and built-in app notifications
2. Notify customers
3. Notify the agent
4. New ticket notifications, ticket comments

Signature:

1. Configurable signature fields for proxy support
2. Dynamic Labels in Signature Fields
3. Automatically add a signature on any replies from the agent

Announcement:

1. Send start and end announcement message
2. Make announcements to customers, agents or everyone.

Version log:

New version V1.2 (June 15, 2021):

1. Version log:https://support.ultimatefosters.com/section-version-log-releases-22#:~:text=Minor%20bug%20fixes%20from%20version%201.1

Perfect Support ticketing & document management system [Free Download]
Perfect Support ticketing & document management system [Nulled]
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