KnowledgeBase Glossary, FAQ & HelpDesk ChatBot

KnowledgeBase X w/ FAQ, Glossary powered by WPBot ChatBot/HelpDesk

KnowledgeBase X is an advanced WordPressKnowledgeBaseplug in with FAQ,Glossary andAI-powered chatbot help deskAll in one. Create a feature-rich knowledge base on your website. Display in standard KB mode or FAQ mode or as unique alphabetical orderGlossary style. supportattachment, substitution problemFor articles, upvote/downvote and more!

KnowledgeBase X is the most complete WordPress support system. ChatBot, Knowledge Base, FAQ, Live Human Chat (plugin) and Support Tickets (plugin)!

useBuilt-in Plug and Play ChatBot Help DeskDepend onBest WordPress ChatBot Plugin WPBot. ChatBot can work withGoogle's DialogFlow AI and NLP Engine.

You can use HelpDesk ChatBotAny languageEasy and fast. All features of KnowledgeBase X are compatible with any language except Glossary mode.

All-in-one knowledge base solution

build a robustSelf-Service Support SystemEasy and &Reduce on-site support timeA huge effort goes into KnowledgeBase X and its AI-powered HelpDesk.KnowledgeBase X comes with a range of unique and flexible features to create a support area on your WordPress site that willreduceyour on-site support andworkloadSignificant in the long run.

Create a set of KB articles and display them in different modes - standardKnowledgeBase pattern withCategories, listing etc. or asGlossary terms or asFAQ. You can easily choose the pattern you want with the handy and quick shortcode generator.

AI-powered help desk chatbot

WPBot Pro is fully integrated with KnowledgeBase X and supports Google's AI AI API and NLP engine DialogFlow.

KnowledgeBase X ChatBot can answer questions from your website visitors, send emails from the ChatBot window, help people find answers from your knowledgebase articles, let visitors leave their phone numbers and more!

When you integrate with DialogFlow, you can create custom Intents and Responses in DialogFlow, and HelpDesk ChatBot will use these, along with the Ready Intent, to answer user queries.You can also disable Ready Intents completely and just use DialogFlow as your smart knowledge base!

++ Integration with DialogFlow is optional.

Don't use a knowledge base?? try ourChatbot for WordPress - WPBot!

do you havee-commerce store? try ourChatbots for WooCommerce!

Standard Knowledge Base Features

Knowledge Base Articles

Create unlimited knowledge base articles and categorize them. The knowledge base will display all of your categories and users can browse by category. Support sticky articles.There are two different styles available for displaying your knowledge base categories.

Supports Dynamic SidebarDisplays all knowledge base categories and articles. Can be turned on or off.

Article detail pages allow users to UpVote or DownVote articles. UpVote/DownVote and View counts can be edited by the administrator
Attach multiple files with articles
Show related articles
Add multiple alternative questions that are also answered by the same article. This improves search result matching and is very helpful to users

Knowledge Base Glossary

Knowledge base articles you create can also be used in alphabetical glossary format without any extra effort.Just define a term for each KB article and use the glossary shortcode.The glossary design is awesome and user friendly, and the floating letter filter is totally unique!

Check out the unique vocabulary table live demo!

Knowledge Base FAQ - Frequently Asked Questions

You can use the same knowledge base article in accordion mode in FAQ format.This makes it easy to display individual categories of articles as your FAQ page or as part of other pages.

Мощный поиск в реальном времени

A powerful real-time search bar that starts showing article results as the user enters a search term.

import and export

Export and import your knowledge base in CSV format. It is very convenient to copy KB to another site.

Easy shortcode generator for all knowledge base options

Use the powerful shortcode generator with your page editor to quickly generate any desired shortcode with all options and parameters and paste. Make your life easy!SideBar widgets are available for recent posts and tag clouds. You can also enable tabbed widgets on your knowledge base page to display your sticky, most popular and recent articles.

role-based access

Sets the user access level for the category. You can restrict user access to knowledge base articles by user role. Choose which user roles can access articles under which categories.

Help Desk Chatbot - AI Driven

enable oneAI-powered chatbotsAct as your help desk or support desk. Your website users can chat with ChatBot, ask questions, and get meaningful answers. HelpDesk ChatBot andGoogle'sConversation flow. So you can train ChatBot to answer any question easily and quickly. Analyze user queries in DialogFlow history and make ChatBot better over time.As chatbots get better, it will start to reduce your live support needs, and eventually, you can eliminate live support almost entirely.

HelpDesk ChatBot User Intent Detection

HelpDesk ChatBot works based on two types of command user intent.

predefined intentWorks without integration with the DialogFlow API and AI. Once you have the plugin installed, these are ready to use and can be turned on or off individually.After installing the plugin, Knowledgebase X ChatBot recognizes 4 ready intents. They are Search Articles, Article Lists, Email Support Questions, Leave a Phone Number.These work even without DialogFlow integration.

custom intentGives you the option to build a truly human, intelligent and comprehensive chatbot. Build custom intents and responses directly in DialogFlow and train bots accordingly.When you create custom intents and responses in DialogFlow, HelpDesk ChatBot will display them when user input matches your custom intent and the responses you create.

Works in any language- Easily change all chatbot responses to your own using KBX Pro's Advanced Language Center. You can make ChatBot work in any language.Stopword dictionary in more than 30 languages.

Support and contact in chat

HelpDesk ChatBot provides email support directly from the chat window. If the user does not find an answer to his question in the FAQ, he can choosesend emailChat to the webmaster!

call me back

The Call Me Back feature of this HelpDesk chatbot allows you to receive call requests from customers. The call request will be emailed to the administrator.This powerful feature allows you to collect phone numbers from potential customers and allows you to call them back at your convenience.

Personalize your chatbot!

Choose from one of the options below4 Modern Chatbot Window Templates. UploadyourselfBackground image to display behind the chatbot window. Add toMultiple Variations of ChatBot Responsesfor each node. they willrandom useAnd give a more humane response.

language support

HelpDesk ChatBot works in any language, but does not support multiple languages.Every chatbot response and system text displayed on the chat window can be edited easily and quickly through the helpdesk chatbot settings.

**Multiple languages are not supported unless you use the WordPress Multisite feature.

Integrated Facebook Messenger live chat and more

Integrate the Facebook Messenger experience directly into your website.This allows your customers to interact with your business anytime, enjoying the same personalized rich media experience they get in their FaceBook Messenger live chat!This feature is completely optional and not required for normal chatbot activity.

The main purpose of this feature is to create aIn addition to chatbots, live chat channels with support.

On-site retargeting, remarketing, conversion optimization, exit intent

Recover up to 15% of abandoned visitorsOn-site redirection. WPBot detects existing visitors and shows your visitors targeted offers determined by you. Up to 25% of redirected visitors will reply to your message and convert into a customer.Targeted offers can be coupon codes, free e-books or any exciting offers of your choice!

On-site retargeting helps you optimize conversions by showing your special offers and coupons on your websiteWithdrawal intention, time interval or page scroll downInside the chatbot window. Get rid of those other exit-intent popups with chatbots that talk directly to shoppers. Reduce abandoned carts by using chatbots to display messages in a timely manner!

All of these will translate intohigher interest rates of customer conversionBy reducing the likelihood of a rebound.

WPBot can prompt users to subscribe to emails. Associate this with your Retargeting ChatBot window popups and special offers. People can register their email addresses and you can export them later!GDPR CompliantUse ChatBot's unsubscribe command option!

Light integration with almost any 3rd party live chat system

Want to give your website users the option to contact you for live support?WPBot can be easily integrated with Facebook Messenger and almost any other third-party live chat system that provides a unique chat page URL, such asTucker. arrive.

++ аPlugin de chat en directFull integration with ChatBot is now also possible.

WPBot provides a handy ChatBot widget that you can place anywhere inline on any page with a handy shortcode!This unique feature opens up many new and unique possibilities for using ChatBot in innovative ways!When you use the ChatBot widget shortcode on a page, the floating ChatBot icon on the page will automatically turn off.

Click the chat link

Use Click to Chat shortcodes so people can click a text link from your content and open a ChatBot window!This allows you to use the call to action link to chat with the bot and learn more information and answers to questions that users may encounter.

Embed WPBot on any other website

WPBot can beEmbed on any other websiteBy copying a few lines of code - including static HTML or any PHP based system or any other CMS. Have multiple websites or just want other people to use your bot on theirs? Now you can!Once embedded on other sites, ChatBot will function as if it were on your own site!

Page shortcode

Download WPBoton any page itselfUse shortcodes. Using this feature, you can create a login page for users to chat with your bot!

Skype, WhatsApp, Viber, web link and phone icon integration

You can also enable quick iconsSkype, WhatsApp, Viber, any web link& Use the chat window to make calls. If you provide support through any of these channels, it's a great way to serve your customers.

KnowledgeBase X with Glossary, Frequently Asked Questions and AI-powered ChatBot Helpdesk features

Knowledge Base Articles
Supports Dynamic SidebarDisplays all knowledge base categories and articles. Can be turned on or off globally or only on the homepage.
FAQ Accordion Format
A to Z vocabulary using the same KB article
AJAX powered autocomplete search bar
Export knowledge base to CSV
Import knowledge base
Simple, visual shortcode generator with all options
Drag and drop article sorting
Drag and drop categories to reorder
Attach multiple files with articles
Add multiple alternative questions that are also answered by the same article. This improves search result matching and is very helpful to users
Mark KB articles as pinned to always appear on top
Front-end sorting - menu order, alphabetical order or popularity
User role-based permissions to view knowledge base categories and articles
Show only a single category of FAQs
Change Knowledge Base, Category and Tag URL slug
Change font color
enable breadcrumbs
User support/opposition options for KB articles
Edit UpVote / DownVote Count
Editable Article Views
Enable/disable WordPress comments on articles
Custom Template Support - Design your own custom templatesArchive, Articles,Article search & Article details page
Upload custom category images
Add category description
Sidebar widget for most popular articles
Sidebar widget for tag cloud
Tabbed widgets for main knowledge base shortcodes to display sticky, most visited and recent articles
Knowledge base slug, category slug and tag slug
Default article sorting options
Front-end article sorting drop-down
Show sticky, popular, recent articles labels at the top or bottom of categories
Toggle top, trending, recent posts tabs on or off individually
custom color
Breadcrumbs aktivieren/deaktivieren
Enable related articles
Enable article comments
Floating search box. or chatbot

Built-in WPBot functionality

Plug and play. ChatBot works out of the box when activated
Advanced and fastyour site searchPages and posts used to answer user questions
Google AI, Machine Learning orAI engine with DialogFlow
natural language processingVia Google's Dialog Flow
Automatically supports Custom Intent and Responseyou create in the conversation flow
Automatic supportfollow up intentAnd answer questions step-by-step with Dialogflow custom intents
Automatic supportRich message responses and card responsesFrom Dialogflow as a FaceBook Messenger app
AutomaticallySupport pictures (jpgs,GIF) and Youtube video from DialogFlow intent response
Automatically supports images (jpg, animated gif) andVideo de YoutubeResponse from ChatBot language settings
Simply pastefull link to any image (jpg or gif) or youtube video
Use the ChatBot Language Center to easily and quickly add images from your WordPress media library or Giphy animated gifsfloating image option
Fine tune WPBot icon positionpixels or percentages
chooseSelect the page that WPBot should load
chooseAutomatically open chatbot window for the first timepage load
were ableClick on the text link to Open chatbotUse shortcodes
Uploadcustom chatbot icon
upload customproxy icon
choose from5 Design TemplatesFor chatbot interface
chooseDisable WPBot on mobile devices
choosePersistenz deaktivierenChat history across pages
chooseAktivieren deaktivierenReady Intent for Site Search, Call Me, Email, FAQ, Newsletter Subscription, etc.
show or hideOpening notice
chooseskip greetingand ask for name and email
Option to skip greetingLogged in users only.
enable/disable optionrequest emailAsk the address after the name
upload your ownwallpaperFor chatbots
Create حوزه سوالات متداولThere are multiple questions and answers (html supported)
Add Video of the support areaJust paste the Youtube link
AddMultisite NotificationDisplayed above the ChatBot icon
quick accessAreas that support chatbots
Quick Help for CommandsCan be used in chat
Administrador personalizablechat command
stop wordsDictionaries are included and can be edited by administrators. Bot will automatically exclude stop words from search criteria and chat commands
advanced language centero Edit and change every WPBot response, system language, stop words and info messages!
Add Multiple variants of chatbot responsefor each node. They will be used randomly and give a more human-like responsive look.
persistent chat historyshopper session on site
chooseDisable persistent chat history(Chat history is reset on every page)
Remember chat history in browser's local storage andwelcome repeat customers
Shortcode for WPBot on page or post(no floating icon)
The option to open the page in a new window or in the same window from the search results
any languagesupport. Contains mo/pot files so you can translate to any language
RTL support
Optical integrationFacebook Messenger for Live Chat
Optical integrationSkype, WhatsApp, Viber, web links and phone calls
call me back- Customer leaves phone number.
Collect Customer feedbackVia email option.
Collect User emailfor Newsletter subscription
GDPRCompliance (messages with links to privacy pages)
Unsubscibe Command
Advanced name recognition
Example DialogFlow agent for quick import
Prompt the user to subscribe to the email with a redirect message
Export Email addresses are CSV
OnsiteRetargeting and Remarketingto increase customer conversion rates.
Aktivieren deaktivierenredirect message sound
Out of FocusТрепкаат картичките на прелистувачотComes with a custom message for redirecting messages
Show retargetingmessage to customersExit intent, after scrolling down for "X" percentages, or after "X" seconds.
custom background colorUsed to redirect messages.
ConnectRetarget messages with any custom intentCreated in DialogFlow
Schedule the date and time for WPBot to run. Let WPBot work with other real-time chat software.
Embed code to use ChatBoton any other site, including static HTML sites
Integrate with 3rd party live chat servicesIt provides a link to a standalone chat page like Tawk. arrive
Option to hide support and other icons from ChatBot footer
Plugin Automatic upgrade from WordPress backend

Upcoming Features

KnowledgeBase X with HelpDesk ChatBot plugin is under active development. We want to work with you as we expand the functionality of the plugin so that it is truly useful to you.If you have any feature requests, please let us know in the comments. We will do our best to accommodate all reasonable functional requests.

Why use HelpDesk ChatBot's KnowledgeBase X?

Developed by a company with more than 15 years of experience. You can rely on us
Always stay up to date and actively develop new features
Extensive documentation
Simple and perfect setup
Fully responsive template
Unique features
Fast, reliable, serious and friendly one-to-one support

Version history


======= V 6.5.5 =======
# Add Sub categories under title of each knowledgebase category box
# Fix CSS conflict with article page body class
# Flush Permalink on plugin activation to solve 404 error
# Fix Knowledgebase packery overlap issue
# Add Title on Sidebar Category list
# Add Article and Category Sidebar Feature
# Add WP_Query Search on Extended Search

======= V 6.5.3 =======
# Make "Sticky,Popular and Recent" texts on the article tabs translatable

======= V 6.5.2 =======
# Fix KBX Glossary Mode Characters not support non English Languages
# Template Two Overlap Issue fix for main knowledgebase shortcode
# Remove Preview Placeholder Image from main knowledgebase shortcode

======= V 6.5.1 =======
# Fix Bot hang and search not working when there is no option set for the extended search

=======  Version 6.5.0 ======= 
# Added Built-in WPBot support
# Improved interfaces and UX

=======  Version 5.0.0 ======= 
# Improved ChatBot responses, name recognition and eMail option handling
# Improved designs
# Reorder categories and more features!

======= Version 4.5 ======= 
 # Improved designs
 # Reorder categories and more features!

======= Version 4.0 ======= 
 Inception

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