BeDesk v2.0.2 Customer Support Software & Helpdesk Ticketing System (Free Download)

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BeDesk is a self-hosted, feature-rich customer support, ticketing, email management and help desk software that can be set up without any coding or server knowledge.

It can automatically convert emails to tickets/responses and send BeDesk’s agent replies as emails. Customers can also create tickets and replies directly from the BeDesk website.

Features

• E-mail with super powers- Use as email management software, keep your existing email account and receive all the functions of BeDesk.
• Email to tickets- Automatically convert emails from customers to tickets on BeDesk, and send responses from BeDesk as emails.
• Notifications- Receive notifications of various events via email, browser or mobile device, including new tickets, new replies, assigned tickets, etc.
• Easy installation- Using our easy-to-use installer and documentation, BeDesk can be easily installed in minutes without coding or server knowledge.
• Report–BeDesk will automatically generate reports on tickets, searches, article views, etc.
• High performance-BeDesk is lightweight and has fast performance and page load time out of the box.
• Modulo Envato opzionale- Envato login, purchase code verification, revenue report, automatic product import, etc.
• Knowledge base management- Organize your knowledge base with categories and tags, and create articles with a powerful html editor.
• Appearance editor- Change colors, images, and text. Manage menus, search engine optimization tags, etc., all of which are previewed in real time using a powerful appearance editor.
• Translation ready- You can easily translate BeDrive from the management area without any third-party applications or configuration files.
• Responsive- BeDesk is fully responsive and can be expanded to the size of any device.
• Open source- You will receive the complete unencrypted and unobfuscated source code, so you can modify it in any way you want (or hire a freelancer to do it for you).
• Lifetime license- Pay once and get a lifetime license. There are no recurring expenses.
• Documentation- Includes in-depth offline documentation. It explains everything from installation to many functions.
• Social-Login- Allow users to log in to popular 3rd party websites (facebook, twitter, envato, google).
• professional design- Pixel perfect design based on Google Material Design Guidelines.
• Search- Powerful search with multiple integrated providers, including elasticsearch, algolia, mysql, etc.
• Rich text editor- The body of the ticket uses a rich text editor, allowing file upload, code formatting, embedded images, canned responses, links, undo/redo, drafts, etc.
• Dark mode-BeDesk comes with pre-built light and dark themes. You can customize them completely or add new themes through the appearance editor.
• user settings- Let users change common settings, such as time zone, language, country, etc.
• Roles- Flexible role system that can assign users and agents to teams, organizations, companies, etc.
• Pages- Use an html editor to create custom pages (such as terms of service or privacy policy).
• Menu editor-All menus of the entire site can be easily edited by dragging and dropping, without any coding knowledge.

Site de demonstração

You can find the demo site of BeDesk by clickingReal-time previewmore than.

Please note that because the demo site is shared among multiple users, some functions (such as deleting users, changing settings, sending emails, etc.) are disabled or may not work properly.

The demo site will be refreshed every hour, any content you may have created on the site will be deleted and you will need to log in again.

There are several pre-created users:

Full Administrator: Email:Admin @ apresentação. e password: demo

Agent with Restricted Privileges: Email:Atuando @presentation. e password: demo

Client with Least Privilege: Email:Cliente @ apresentação. e password: demo

Requirements

• PHP 7.2.5 or higher
• PDO extension (enabled by default)
• php_fileinfo extension (enabled by default)
• MySQLデータベースサーバー。

Changelog

2024 May 23 – Version 2.0.2

• new: it’s now possible to edit subject on ticket page
• new: errors will on the site will now show more details, if logged in as admin.
• new: translations can now be downloaded and uploaded as .json file
• new: visible to and managed by fields are now available for categories as well as articles
• new: added CRON, outgoing email and error logs in admin area
• new: changed email verification to use one time password, instead of verification link
• new: request password before allowing user to delete account
• new: allow sitemap generation via command line
• fix: existing trigger conditions sometimes not showing
• fix: ticket report generation issue
• fix: old settings sometimes being cached
• fix: article editor info block duplicating sometimes
• fix: resending email verification from admin area
• fix: some layout issues in user profile page
• fix: customer tickets page sorting
• fix: uploading image for new category sometimes not working
• fix: line breaks sometimes getting removed from ticket reply
• fix: some issues with appearance editor color pickers
• fix: seo tags being duplicated sometimes
• fix: mark all notification as unread, instead of just visible ones via mark as unread button
• fix: api docs authentication
• fix: mobile menu sometimes opening links in new window
• fix: cookie notice layout on mobile

2024 January 05 – Version 2.0.1

• fix: a few issues with user passwords and login
• fix: email attachments when using s3 to store files
• fix: visual issues on landing page headings
• fix: hide purchases panel if envato integration is disabled

v2.0.2 BeDesk – Customer Support Software & Helpdesk Ticketing System [Free Download]
v2.0.2 BeDesk – Customer Support Software & Helpdesk Ticketing System [Nulled]

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