TotalDesk v1.8.1 Helpdesk, Live Chat, Knowledge Base & Ticket System (Free Download)

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All-in-one WP help desk solution

TotalDesk is the only all-in-one help desk solution for WordPress.Including a ticket and notification system, live chat, knowledge base, reporting and integration modules, it includes all the support features you need.Get rid of a single help desk plugin and get TotalDesk!

Help Desk Features

• Ticketing system
  • 3 verschiedene neue Skalenformen
  • Inbox extraction
  • 2 roles: agent and reporter
  • my ticket page
  • Set default values ​​for new tickets
  • Set your own ticket status
  • Set custom ticket type
  • Set up custom ticket items/systems
  • Attachment support
  • Notify agent in notification
  • Formulaire de commentaire HTML WYSIWYG
  • saved replies
  • Recording/History System
  • XLS-Export
  • Journalists and agents can respond to emails
  • Ticket overview (assigned to, color status)
  • Set up inbox archive folders
• Notifications
  • Email notification
  • desktop notifications
  • Slack notification
  • Notify when a ticket is created
  • Notify when someone replies
  • Notify when state changes
  • Notify when an agent is assigned
• Livechat
  • Start chatting with a new topic (new ticket)
  • Enter chat with given ticket ID
  • Send message when no agent is online (new ticket)
  • Every chat conversation will be saved
• knowledge base
  • Create FAQs from tickets
  • Group Frequently Asked Questions into Topics
  • Set custom icons for themes
  • Search FAQs in real time
  • Track FAQ view
  • 3 Built-in widgets
  • Order FAQs by Views/Popularity
  • 2 layouts (boxed, list)
• Reports
  • ticket agent
  • work order status
  • Ticket Type
  • System work order
  • Tickets by Year
  • Tickets by month
  • Annual Pass
• Integrations
  • WooCommerce
  • Envato
  • Slack
• well documented

Compatibility

• WordPress 3.8.1+
• PHP 5.4+
• WPML support
• WooCommerce 3.1

Changelog

1.8.1
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- FIX:	Default agents by department not working
- FIX:	Ticket exporter not working
- FIX:	Downgraded PSR library
- FIX:	PHP notices

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1.8.0
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- NEW:	ChatGPT Support
	
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- NEW:	Saved replies show on ticket frontend
	
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- NEW:	Replaced Invisible Recaptcha Integration with Captcha By BestWebForms
	
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- NEW:	Paramter show_search for faqs shortcode
- NEW:	PHP 8.2 support
- FIX:	Email piping not working correctly for existing users
- FIX:	Updated all vendor codes

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1.7.31
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- FIX:	FAQs and settings not showing
- NEW:	Disable comment notify for tickets

TotalDesk – Helpdesk, Live Chat, Knowledge Base & Ticket System [Free Download]
TotalDesk – Helpdesk, Live Chat, Knowledge Base & Ticket System [Nulled]

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